Terms & Conditions
This website is operated by Ordr Kitchen Ltd. Throughout the site, the terms “we”, “us” , “our”, “the company”, “the marketplace”, the website and “the platform” refer to Ordr.kitchen website or ORDR KITCHEN LTD. ORDR KITCHEN LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated below.
ORDR KITCHEN LTD is registered in England and Wales under company number 10415946 and have our registered office at Flat 2, 58 Eton Avenue, London NW3 3HN.
By visiting our site and/or purchasing something from us, Vendors and Customers engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, Vendors, Customers, merchants, and/ or contributors of content.
By accessing or using any part of the site, Vendors and Customers agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then Vendors and Customers may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. Any new features or tools which are added to the current Ordr.kitchen website shall also be subject to the Terms and Conditions. Vendors and Customers can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. These Terms and Conditions were most recently updated on the 1st of October 2016.
Section 1 – Ordr.Kitchen online marketplace and platform terms
By agreeing to these Terms and Conditions, Vendors and Customers represent that they are at least the age of majority in your country or county of residence.
To register with Ordr.kitchen website Vendors and Customers must be a business or an authorised representative of a business and the business must be operated by a person over eighteen years of age.
Vendors and Customers may not use our products and services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Vendors and Customers must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General conditions
We reserve the right to refuse service to anyone for any reason at any time.
Vendors and Customers understand that their content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Vendors and Customers agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
It is Vendors and Customers responsibility to ensure that the details provided by you on registration and at any time thereafter are complete and accurate.
It is Vendors and Customers responsibility to keep their password confidential. Vendors and Customers will be responsible for all activities and orders that occur or are submitted under your password. If you have any concerns that someone else knows your password, please contact us immediately at email@example.com.
The auto-login facility is provided for your convenience. We recommend that you logout manually whenever you leave the site.
We may require you to change your password or suspend or cancel your account if we have reason to believe that there is likely to be or has been a breach of security or misuse of the Ordr.kitchen website.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the service and prices
Prices for the products sold on Ordr.kitchen can be changed either by the Vendor or ourselves without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Services
We are an online marketplace and platform for restaurants and catering services to buy their food supplies directly from farmers and producers located in the UK.
The Ordr.kitchen website therefore acts as a venue. The Ordr.kitchen website is an online marketplace that allows local food producers (“Vendor”, “producer”, “farmer”, “butcher”, “artisan”, “fisherman”) and restaurants (“Customer”, “restaurant”, “chef”, “restaurant & catering sevices professionals”) who comply with the Terms and Conditions and the Company’s policies, to offer, sell and buy food products and other items (“Products”) pursuant to our guidelines.
The Company is not a Producer and does not sell any Products. The Company may facilitate the fulfillment of the delivery of products purchased on the Ordr.kitchen website, but it’s not a party to any transactions between Customers and producers.
Whilst the Company tries to ensure that material included on the Ordr.kitchen website is correct, it has no control over the quality, safety or legality of any aspect of the items listed, the truth or accuracy of the listings.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
The images of the Products listed on the Ordr.kitchen website can be stock photographs used by producers for illustrative purposes only. Although producers will make every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the Ordr.kitchen website are for information purposes only.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Purchasing Products on the Ordr.kitchen website
Please note that when you purchase Products on the Ordr.kitchen website the resulting legal contract is between the Customer and the Producer and is based on these Terms and Conditions. Even though we may facilitate the fulfillment of the transaction, all transactions are entered into between the Customer and the Producer.
Customers may submit orders for products by using our online ordering facility on the Ordr.kitchen website at any time after creating an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows Customers to review their order and make any corrections before submitting it to us and by submitting the order Customers confirm that they have made any such corrections.
Each order a Customer places shall be deemed to be an offer by the Customer to purchase the products from the relevant Producers subject to the Terms and Conditions and the applicable product details. After a Customer places an order, the Customer will receive an email confirmation that their order has been received by Ordr.kitchen, which we will pass on to the relevant Producer. You should carefully review these Terms and Conditions, the e-mail confirmation and the applicable delivery and shipping details provided on the Vendor(s)’ profile in relation to the order. The aforementioned confirmation email will signify acceptance of the order by a Customer and a legally binding contract will be formed between the Customer and the relevant Producer.
Each product for which a Customer clicks ‘Add to basket’ is added to a ‘shopping basket’ facility. Customers are given the opportunity to review the quantity of order of each item in their shopping basket when they choose to check out. Customers can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking “proceed to checkout”. Unfortunately no amendments or corrections can be made to Customer orders once they have been placed.
A Customer’s submission of an order amounts to an offer to enter a contract to buy the products from the individual Producers. Subject to the paragraph above, the Customer cannot then withdraw or cancel your order except as stated above.
Producers should ensure that all information related to the products they upload to the Ordr.kitchen website is accurate to their best of their knowledge. Producers have responsibility to display clearly in their profile page the geographical areas they serve and the days of the week restaurants can receive their orders. Producers will do all that they can to ensure that Customers’ orders are fulfilled. Products are, however, subject to availability, market and weather conditions and seasonal changes so there may be occasions that a product is not available for delivery.
Cancelling your order
In respect of non-perishable items, as a Customer, you, have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), the contract at any time until the expiry of the 14th working days after the day on which you receive the goods you ordered. Please note that Customers do not have a right under the CCRs to cancel orders in respect of food or other perishable items.
Any paid delivery charge. Any paid delivery charge, so long as it is by standard delivery, will be included in your refund once the Vendor has received all (not part) of the non-perishable items ordered you wish to return. We will use our best efforts to help you return your cancelled non-perishable goods, at your own cost, to the Vendor and we will process your refund within 14 days of receipt of the returned products. We will then credit your payment method provided payment has already been debited. You must take reasonable care of the goods while in your possession and they must be returned in or with any original packaging in a sealable condition to the relevant Producer before we can issue your refund. Regarding perishable items, if the Vendor sends the wrong perishable items to a Customer because of their own mistake, the Vendor agrees to bear the loss in relation to that order, including the relevant delivery cost. In any case ORDR KITCHEN LTD will be liable for the loss.
If Customers wish to return non-perishable items that they have ordered, Customers shall return their order together with their name, address, signature and the date they are returning the order to the Vendor they bought the product from. The address of the Vendor will be located on their Ordr.kitchen’s profile.
Products should be returned in or with any original packaging. We will use our best efforts to help Customers return their cancelled non-perishable goods, at their own cost, to the Vendor, and we will credit their payment method with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment method).
A Vendor will deliver to a Customer’s address as stated when a Customer sets up an account or updates that address. Any changes to address details must be made before placing the order on our website. Customers can do this on the “Edit profile” page of the website. If you, as a Customer, fail to change your address before placing an order, you must notify us (using firstname.lastname@example.org) and the Vendor(s) you are transacting with (using the onsite messaging service). However, we cannot ensure that the products will be sent to the correct address.
When placing an order the Customer will be responsible for including a note with their order stipulating the day, date and time they wish to receive the order in accordance with i) the delivery information provided by the Vendor on their profile and ii) the delivery agreement reached between the Vendor and the Customer; as well as any other information they deem necessary. By default, any order made by the Customer that fails to include a delivery note will be delivered according to the rules stated in the delivery information provided on the Vendor’s profile.
It is the Customer’s responsibility to take the necessary steps to instruct the Vendor the day and date they wish to receive their order according to the Vendor delivery information stated on the Vendor profile. Customers using the service can contact the Vendor through the Ordr.kitchen platform via the “contact us” button located on the Vendor’s profile to discuss delivery options. However, Customers will still need to include a delivery note in their order confirming what has been agreed with the Vendor through the exchange of messages via the platform.
Any loss resulting from the Customer’s failure to include a delivery note when processing their order will be born by the Customer. By marking an order as “processing”, the Vendor agrees to deliver the product according to what is stipulated in the Customer’s delivery note.
Once a Vendor marks an order as “processing” and therefore agrees to deliver the product, any loss resulting from the Vendor’s failure to abide by the information provided on the Customer’s delivery note will be born by the Vendor. A Vendor should not accept orders when they cannot meet the delivery terms written in the Customer’s delivery note.
Ordr.kitchen website acts as a venue between producers and Customers, therefore ORDR KITCHEN LTD will not be held liable for any loss resulting from a failure of Customers and producers to arrange and agree on a delivery date.
If Producers are unable to deliver an item a Customer has ordered, Customer will not be charged for it. We will, however, bear no liability for unavailability of products. After a Customer places an order to a Vendor, the Vendor will receive an email notification confirming that he has received a new order from the Customer. This order will be marked as “on hold” in the Customer and Vendors dashboard until the Vendor changes the order status to “processing”. If the order is marked as “processing” by a Vendor, the Vendor agrees to fulfill such order. If, as a Vendor, you are unable to confirm or decide to reject an order request within 12 hours after the order is placed by the Customer, any amounts collected by Ordr.kitchen website for the requested order will be refunded to the applicable Customer.
Customers are responsible for making suitable arrangements to receive their delivery and for giving Vendors appropriate instructions. In the event that a Customer instructs a Vendor to leave a delivery unattended at their address or fails to be present to receive the delivery, we disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
Please note that some Vendors can only deliver in a limited geographic area. Such area will be stipulated on their profile. As a Customer, it is your responsibility before placing an order to check that the Vendor can deliver to your location.
We reserve the right not to refuse to accept orders from any Customer; considerations of delivery problems may give rise to such a refusal.
If Vendors are unable to deliver to a Customer, or have to deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. Customers will of course not be charged for any goods that are not delivered to them. Customers will not be charged for incorrect products or products which have not been delivered in accordance with these Terms and Conditions. Otherwise our liability is limited to the price of the incorrect products or the products not so delivered.
Customers’ orders may include a charge for delivery. This will be shown to you as a separate charge before you confirm your order.
Payment and Transaction fee
We accept payment by Mastercard, Visa, Maestro and Amex. We do not accept payments by cash or cheque. Payment can also be made through Paypal.
In consideration for the use of Ordr.kitchen online marketplace and platform, Ordr.kitchen charges Service Fees to Vendors of 11.4% of the transaction amount. Ordr.kitchen collects these Service Fees pursuant to the Payments Terms, and, where applicable, may also collect VAT in respect of the Vendor’s service fees. Ordr.kitchen deducts the Vendors Fees before remitting the balance to the Vendor as described in the Payments Terms.
You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Your credit card and payment details will be held by Stripe Connect and/or Paypal, our trusted and secure payment provider, who will store all data in an encrypted format. We will not keep a record of your card details on this site.
Customers shall inspect the Products as soon as possible after delivery and notify us (via email@example.com) and the appropriate Vendor (via the website’s messaging system) if they find any defects. Please include pictures of the defective products in your message to us. We will use our best efforts to resolve the issue but ultimately Ordr.kitchen cannot be asked to act as a mediator in the resolution of the issue with regards to defective products. Customers will agree directly with the Vendor whether they are entitled to a refund. Our liability is limited as provided in section 13.
For more information on ordering please contact firstname.lastname@example.org.
Section 6 – Accuracy of billing and account information
We reserve the right to refuse any order Customers place with us. We may, in our sole discretion, limit or cancel the quantity purchased per restaurant or business representative or per order. These restrictions may include orders placed by or under the same Customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify Customers by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Customers agree to provide current, complete and accurate purchase and account information for all purchases made at our store. Customers agree to promptly update their account and other information, including their email address and credit card numbers and expiration dates, so that we can complete their transactions and contact them as needed.
Section 7 – Optional tools
We may provide Vendors and Customers with access to third-party tools over which we neither monitor nor have any control nor input.
Vendors and Customers acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by Vendors and Customers of optional tools offered through the site is entirely at their own risk and discretion and Vendors and Customers should ensure that they are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
Section 8 – Third-party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct Vendors and Customers to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User comments, feedback and other submissions
If, at our request, Vendors and Customers send certain specific submissions (for example contest entries) or without a request from us they send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), Vendors and Customers agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that they forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
Vendors and Customers agree that their comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You as a Vendor or a Customer further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You as Vendor or Customer may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You as a Vendor or Customer are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 – Personal information
Section 11 – Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited uses
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any UK or international laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service, either as a Vendor or a Customer, will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
As a Vendor or a Customer you agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
As a Vendor or a Customer you expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In particular, we disclaim all liabilities in connection with the following:
Technical problems including errors or interruptions of the Ordr.kitchen website;
Incompatibility of the Ordr.kitchen website with any of your equipment, software or telecommunications links;
unsuitability, unreliability or inaccuracy of the Ordr.kitchen website but we will take reasonable care to ensure information there is accurate;
errors, viruses, worms or “Trojan horses”;
inadequacy of the Ordr.kitchen website to meet your requirements.
You, as a Vendor or a Customer agree that we will not be liable to you or any third party for:
Any direct, indirect, consequential or incidental damages;
loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure (whether direct, consequential, incidental or indirect);
any other loss or damages, whatsoever that arise out of or are related to the Ordr.kitchen website.
In no case shall Ordr.kitchen, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.
Ordr.kitchen has a close working relationship with the producers whose products it makes available for sale on its website. However, the companies do not have any liability for each other’s obligations nor are they jointly or severally liable for any legal purposes.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Ordr.kitchen and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You as a Vendor or a Customer may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. You can notify us by emailing us at email@example.com.
If in our sole judgment you as a Vendor or a Customer fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 – Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you, as a Vendor or a Customer and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Section 18 – Governing law
While we may help facilitate the resolution of disputes, we have no control over and do not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content, listings or feedback; the ability of Producers to sell items; or that a Producer will actually complete a transaction.
Section 19 – Changes to the Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Section 20 – Contact information
Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org.